Refund policy
Refund Policy
Regarding the Terms and Conditions for Returns
- Conditions for Accepting Returns:
We accept returns only if there is a claim of initial defects and if the request is made within 3 days of arrival.
* Regarding used items, returns due to customer preference are not accepted under any circumstances.
- Responsibility for Return Shipping and Fees:
In the case of initial defects, we will bear the cost.
For returns due to customer preference, the customer will bear the full cost.
(Only applicable to new items, used items are not eligible for returns)
In cases of malfunctions or initial defects,
Depending on the situation, we may resolve the issue without the need for a return, such as by partially covering repair costs or sending parts. If you suspect a malfunction, please contact us first at the following address.
- Refund Policy:
We will transfer the refund to your specified account within 7 days after confirming the arrival of the returned item.
- Product Warranty:
For new electric bicycles, the warranty follows the manufacturer's guidelines.
* Before placing an order, we kindly ask you to review the details such as "shipping fees," "payment methods," and "return policies."
Regarding the Terms and Conditions for Returns
- Conditions for Accepting Returns:
We accept returns only if there is a claim of initial defects and if the request is made within 3 days of arrival.
* Regarding used items, returns due to customer preference are not accepted under any circumstances.
- Responsibility for Return Shipping and Fees:
In the case of initial defects, we will bear the cost.
For returns due to customer preference, the customer will bear the full cost.
(Only applicable to new items, used items are not eligible for returns)
In cases of malfunctions or initial defects,
Depending on the situation, we may resolve the issue without the need for a return, such as by partially covering repair costs or sending parts. If you suspect a malfunction, please contact us first at the following address.
- Refund Policy:
We will transfer the refund to your specified account within 7 days after confirming the arrival of the returned item.
- Product Warranty:
For new electric bicycles, the warranty follows the manufacturer's guidelines.
* Before placing an order, we kindly ask you to review the details such as "shipping fees," "payment methods," and "return policies."